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Making a Bad Situation Better

Bodyswaps Ltd
  • 05:00

Topic Description

Through this scenario, you will: 

  • Experience the emotional impact that disruption has on a fictional customer
  • Practice maintaining control and de-escalating by ‘listening and responding’ rather than ‘reacting’ to an angry customer 
  • Explore the positive and negative impacts that good and bad customer service can have on the customer’s emotions and experience

The topic "Making a Bad Situation Better" is available as part of this package. Subscribe this package to get access to this topic.

Soft Skills Professional Development
  • 10 Topics
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About Author
Bodyswaps Ltd

Bodyswaps is a platform that empowers organizations of all sizes to upskill their workforce for the new world of work, rapidly, cost-effectively and at scale. The solution leverages VR, AI and Behavioral Science to combine the effectiveness of roleplay with the scalability of digital solutions. It simulates realistic workplace scenarios to let 

learners practice their soft skills with virtual characters using their own voice, and provides them with automated personalized recommendations.

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